Office: Washington, DC Department: Information Technology Reports to: Manager of Enterprise Infrastructure FLSA Status: Exempt Hours: Core Hours: 9:00 a.m. – 5:30 p.m. Monday – Friday, unless otherwise approved; additional hours as required
GENERAL SUMMARY: Under the general supervision of the Manager of Enterprise Infrastructure and following prescribed department, office and firm procedures and as a member of the Information Technology Department’s Network Operations team, the Network Engineer is responsible for ensuring that the firm’s mission-critical network and infrastructure systems are available and properly functioning at all times. The Network Engineer is responsible for the installation, configuration, and monitoring of the firm’s voice, video, wireless, LAN and WAN networks. The Network Engineer is expected to perform all responsibilities with a commitment to providing superior service to the firm’s attorneys, advisors and staff, and maintaining an atmosphere of teamwork and continuous improvement. Above all, the Network Engineer must fulfill the needs of the firm in a manner which is consistent with the Firm’s Core Values.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Duties are performed throughout every work day, as necessary):
Support and maintain the firm’s voice and video networks, Cisco IOS/NX-OS Switches, Check Point security appliances, IPS/IDS, Riverbed Steelhead WAN accelerators, monitoring platforms, LAN/WAN/WLAN infrastructure and all associated sub-systems.
Perform system maintenance in accordance with established schedules and best practices.
Monitor, secure, identify and qualify system patches/updates for consideration.
Install, update, and maintain supported systems.
Evaluate, recommend and implement improvements in network, video, and voice systems.
Perform risk assessments and security audits, report findings and take corrective actions.
Collaboration & Customer Service
Assist Network Operations teams to provide third level support for assigned systems and applications.
Assist as needed in the day-to-day maintenance of the systems supported by the Network Operations team.
Collaborate with the all groups on network, voice, video, and security based projects.
Contribute to written material including Knowledge Base articles, design documents, and other material as needed.
Handle tickets escalated from the Help Desk in a timely manner.
Work extended hours and be on call, as assigned.
ESSENTIAL KNOWLEDGE, SKILLS AND COMPETENCIES:
Ability to read, comprehend and follow instructions.
Strong service orientation and an ability to establish and maintain effective working relationships with peers, management and outside business partners.
Demonstrated technical knowledge and experience in the operations of IP Video Conferencing systems.
Demonstrated technical knowledge and experience in the operations of Cisco Call Manager voice systems.
Demonstrated technical knowledge and experience in the administration of Cisco LAN/WAN/WLAN infrastructure.
Experience with any four or more of the following technologies:
Cisco Call Manager
Enterprise Wireless Networks
Enterprise Network Access Control
SolarWinds or other monitoring platforms
Proven ability to handle multiple priorities and adjust to changing priorities in a professional manner.
Willingness and ability to assume new tasks and responsibilities.
Proven ability to maintain and update technical knowledge and skills.
Ability to work well under pressure, facilitate solutions and meet deadlines and milestones for projects assigned.
Demonstrated ability to maintain high ethical standards and strict confidentiality of all information on the network.
Commitment to the office and firm.
Commitment to teamwork.
Commitment to professional growth and development.
Akin Gump Strauss Hauer & Feld LLP’s reputation as an outstanding, service-oriented global law firm begins with our people. Collegiality, Commitment, Excellence, Integrity and Intensity are the core values and guiding principles behind how we approach our work and how we approach working with each other.
The diverse talents and essential contributions of our professional and administrative staf...f and paralegals are one of our strongest assets. We seek to attract, develop and retain the very best professional and administrative talent in the legal services industry by providing a dynamic work culture that promotes respect, diversity, collaboration, service and growth. We also offer comprehensive benefits designed to help our employees balance their work/life responsibilities, as well as continuing professional development opportunities. The long tenure of our employees speaks to the strength and appeal of our culture and values.
We recognize that people desire to be part of something, to make a difference. Our professional and administrative staff not only team with our lawyers to provide stellar service to our clients, but also work side by side with our lawyers to make a difference in our communities by tutoring and mentoring children in local schools; donating clothes, goods and other services to those re-entering the workforce or in need; and participating in fun-runs and other fundraisers for various charitable causes.
If you are interested in learning more about the work we do, our offices and available administrative and professional staff positions, we invite you to explore our website at www.akingump.com