The Senior Systems Engineer’s role is to ensure the stability, integrity, and efficient operation of the in-house technologies supporting the firm’s core organizational functions. This is achieved by designing, monitoring, maintaining, supporting, and optimizing all networked hardware, software, and associated operating systems. The Senior Systems Engineer will apply proven communication, analytical, and problem-solving skills to help identify, communicate, and resolve IT related issues. This individual will also mentor and provide guidance to other IT groups.
Strategic and Planning • Collaborate with IS Operations staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes. • Work with team members to define system requirements and goals, and identify and resolve business systems issues. • Keep abreast of technology, security vulnerabilities, and trends in all areas of Microsoft server-based networking. • Provide leadership and assistance for the development of Projects and Project POCs.
Operational Management • Gauge the effectiveness and efficiency of existing systems; develop and implement strategies for improving or further leveraging these systems. • Perform server and system backup procedures, and other recovery processes in accordance with the company’s disaster recovery and business continuity strategies. • Create and maintain documentation as it relates to system configuration and procedures. • Ensure compatibility and interoperability of in-house computing systems. • Coordinate and perform in-depth tests, for modified and new systems (Change Control). • Monitor critical infrastructure and system performance. • Provide technical support, guidance, and mentoring to other System Engineers and departments. • Participate in a week-long after-hours support escalation coverage rotation.
The Senior Systems Engineer reports to the IS Operations Infrastructure Manager. This person will work in a fast-paced, dynamic environment introducing leading-edge technologies to maintain and grow a global infrastructure based on Microsoft and Intel technologies. This position is located in the Los Angeles downtown facility of Gibson Dunn and will have close interactions with other IS departments, such as Business Intelligence, Support Center, and Local IS Support Teams.
Troubleshooting and Communication • Utilize troubleshooting skills to diagnose the cause, formulate and apply prompt fixes, execute long-term resolutions, and quickly document resolutions. • Lead the coordination of system troubleshooting activities for GIBSON DUNN as it relates to the Microsoft servers, Active Directory infrastructure, and IS security policies. Work with the Support Center and IS departments to identify and lead the correction of issues through configuration or procedural changes. Provide accurate root-cause analysis, identify solutions, and provide accurate impact analysis. • Develop and document processes and procedures to eliminate the number of reoccurring system issues. • Demonstrate commitment to excellence in customer support and have the ability to secure customer cooperation under pressure conditions. • Adhere to all GIBSON DUNN policies and processes. Demonstrate a commitment to servicing customers. • Coordinate activities within the team so that all resources are deployed in the most effective manner to meet the needs of internal and external clients. • Effectively communicate with internal and external customers.
Knowledge and Experience
• In-depth knowledge of MS Microsoft Systems an MSCE certification is preferred. • Must be highly process-oriented with a strong background in application and system level troubleshooting • The ability to reduce overwhelming amounts of information into a few salient issues to focus on what is essential • Must be highly driven with the ability to rapidly prioritize critical tasks • Must be a self-starter with the initiative to follow through on programs/projects and work with all levels of users, as well as have the ability to coordinate efforts both inside and outside of the IS group • Project Management skill is highly desired • Must place great value on continuous learning and building knowledge of emerging IS technologies • Effective oral and written communication skills are essential • Although limited, the candidate must have the ability to travel • Flexibility relative to scheduling is required. • Deep knowledge and hands-on experience with Active Directory, its principals, best practices, and implementation • Hands-on experience with DHCP, DNS, network printers, and other network services • Strong Power Shell scripting ability • Experience in implementing and supporting VMware ESX 6.x • Working knowledge of Citrix XenApp infrastructure • Working knowledge of LANs, VLANs, firewall, switches, routers, troubleshooting, and full knowledge of TCP/IP, SMTP, SFTP, SSH, HTTP, SSL protocols • Experience with enterprise level anti-virus, anti-malware applications (implementation/support) • Solid understanding of Microsoft Windows 10, Office 2016, and Office 365 • Working knowledge of iPhones, Apple and Android PDAs • Experience with HP, and Cisco, hardware • Strong working knowledge of storage solutions with an emphasis in NetApp technologies and CDOT 9.x • Hands-on experience with SNMP Management Tools, ideally with Solarwinds • Network faxing solutions such as RightFax • Knowledge in the following areas a plus:
Symantec Security and Backup Solutions
RSA Secure ID
Education & Experience
A Bachelor's degree in Computer Science, Electrical Engineering or a related discipline is highly preferred.
The following should be understood as an expert level: • Microsoft Active Directory, DNS and DFS, DHCP, Policies, and other network services • Networking principles, design, and configuration of Microsoft servers (Windows 2008 and later) • Complete knowledge of TCP/IP and SNMP • Strong PowerShell Scripting ability • Excellent understanding of storage array technologies and recovery/business continuance practices • HP servers, and Cisco UCS hands-on experience • SAN/NAS technology specifically NetApp • Well versed in other solutions such as Equitrac and eCopy • Understanding of AT&T MPLS and AVTS WAN technologies • CITRIX XenApp Server, VPNs, WANs, and VLAN technologies • RSA SecurID technologies
About Gibson, Dunn and Crutcher, L.L.P
At Gibson Dunn, we understand that exceptional client service extends far beyond the attorney client relationship. Our exceptional staff is one of the keys to our ability to serve our clients in the manner they have come to expect. The support staff at Gibson, Dunn & Crutcher LLP is comprised of a diverse group of motivated and highly skilled professionals. With approximately 1000 staff members throughout the U.S. and in key cities in Europe, the Middle East and Asia, our staff is dedicated to providing the highest level of support to the lawyers, and clients of our Firm, to assist them in doing their job more efficiently and effectively.
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