We have an exciting opportunity for a Training Specialist in the Washington, DC office at Eversheds Sutherland (US) LLP. We are searching for someone who wants to be a valued contributor and member of a talented and dynamic team of lawyers, paralegals and staff.
The Training Specialist is responsible for supporting the goals and activities of the Firm’s Technology Learning & Development team. General responsibilities include developing, implementing, and delivering training programs for all attorneys and staff, and preparing written and electronic training materials to supplement classroom instruction.
This Position conducts instructor-led training for new hires; delivers applications training via classroom, e-learning & remote (virtual) platforms; designs and develops instructor-led, virtual, and e-learning curriculum and content; schedules and implements training programs that are comprehensive, well-prepared and educationally sound.
Responsibilities and Duties:
Implements training programs for all attorneys and staff and prepares written and electronic training materials to supplement classroom instruction.
Conducts all training—instructor-led, virtual, and pre-recorded—in a clear and organized manner, in a voice that is audible and a fashion that clearly and effectively conveys the information being presented.
Conducts instructor-led training for new hires.
Delivers applications training via classroom, e-learning and remote (virtual) platforms.
Schedules and implements training programs that are comprehensive, well-prepared and educationally sound.
Anticipates and foresees Firm technology training needs and works with manager to research and design effective programs.
Designs, develops, writes and maintains effective reference materials for training, clearly written, and in accordance with team documentation standards.
Designs, scripts, storyboards, and develops e-learning modules to demonstrate technology use.
Designs, develops and facilitates skills assessments to measure ability to perform.
Maintains and updates the Firm’s learning management system.
Develops, updates, and provides orientation training on current Windows, Microsoft Office and other Firm-related software, in collaboration with the Human Resources Department.
Develops technology test plans and performs technology testing, on an as needed basis, with the guidance and support of Firm leadership and department managers and directors.
Provides technical support firmwide as needed.
Other duties and tasks as assigned by supervisors.
Knowledge, Skills, and Abilities:
A Bachelor’s Degree is required; a degree in Education is preferred. A firm understanding of software instruction and technical writing is required. Equivalent combination of an Associate’s degree and experience in the Teaching or Training field will be accepted.
Preferred certifications include: CompTIA Certified Technical Trainer (CTT+), Microsoft Office Specialist (MOS) Master, and related certifications.
Minimum three years’ experience in software training position, preferably in a law firm environment in a similarly sized, multi-office professional services organization is preferred. Classroom training experience is required.
Exceptional skills are required in communicating complex technical concepts in a manner readily understood by non-technical users, both orally and literally. High attention to detail. Excellent interpersonal, written and verbal communication skills are required. Proven analytical and problem-solving skills. Must possess discretion in working with confidential data, strong proofreading skills, etc.
Maintain applicable proficiency in all Firm standard software. These include, but are not limited to: Microsoft Windows; Microsoft Edge; Microsoft Office; Outlook; iManage DeskSite and FileSite; Litera Innova Numbering; Aderant; InterAction; Adobe Acrobat Professional; Microsoft Visio; Microsoft OneNote; Microsoft OneDrive; Litera Contract Companion; Litera Best Authority; Litera Change-Pro; My Rendezvous; Chrome River; Litera DocXtools; PS Ship; RingCentral telephone and meeting applications; Microsoft Teams; Blackberry; OPUS; Relativity; HighQ; SimplyAgree; Kira; ADP Workforce Now; Cherwell; and proprietary applications.
Strong understanding of Microsoft or computer field principles and standards. Ability to multi-task and prioritize workloads. Ability to present ideas in a clear, business-friendly and user-friendly language.
Advanced knowledge of Word/Excel/PowerPoint/Outlook is also required. Demonstrated technical knowledge and skills: Experience with other technology, including RingCentral is highly preferred.
Knowledge of use of learning and development tools including Profiscience UniversitySite learning management system, Articulate Storyline, TechSmith Camtasia, TechSmith Snag It, and Microsoft SharePoint.
About Eversheds Sutherland (US) LLP
As a global top 15 law practice, Eversheds Sutherland provides legal services to a global client base ranging from small and mid-sized businesses to the largest multinationals, acting for 72 of the Fortune 100, 61 of the FTSE 100 and 120 of the Fortune 200.
With more than 2,800 lawyers, Eversheds Sutherland operates in 66 offices in 32 jurisdictions across Africa, Asia, Europe, the Middle East and the United States. In addition, a network of more than 200 related law firms, including formalized alliances in Latin America, Asia Pacific and Africa, provide support around the globe.
Eversheds Sutherland provides the full range of legal services, including corporate and M&A; dispute resolution and litigation; energy and infrastructure; finance; human capital and labor law; intellectual property; real estate and construction; and tax.
Eversheds Sutherland comprises two separate legal entities: Eversheds Sutherland (International) LLP (headquartered in the UK) and Eversheds Sutherland (US) LLP (headquartered in the US), and their respective controlled, managed, affiliated and member firms. The use of the name Eversheds Sutherland is for description purposes only and does not imply... that the member firms or their controlled, managed or affiliated entities are in a partnership or are part of a global LLP. For more information, visit eversheds-sutherland.com.