Configure, support, and administer on premise and cloud based enterprise systems.
Manage and support MS365 tenant and associated services.
Administer Active Directory accounts, group policies, and role based system access.
Primary IT lead for system management and security lifecycle including: collecting vulnerability details from vendors, ensure required updates/patches are applied on a regular schedule, and generate status, issue, and risk reports.
Responsible for root cause analysis and system resolution.
Support hybrid Exchange and Mimecast message services.
Conduct systems analysis, requirements, and procedures for improving current and new technologies to include discussions with users to determine functional specifications.
Primary technical contact for all IT managed services that help support the firm’s computer, SQL, and back-end infrastructure.
Work with IT Director to develop and support technical standard operating procedures (SOP) and security policies that direct employee actions related to information technology.
Develop, manage and maintain technical documentation and change control procedures for proper system security and operations.
Experience with automation and scripting languages/techniques such as PowerShell, Windows Command Script, VB Script, etc.
Thorough working knowledge of LAN/WAN network stack, security protocols, Azure/AWS services, MS SQL, and other technologies to support both on premise, cloud, and remote end-user environments.
Ability to stay organized and work on multiple tasks simultaneously in a fast-paced environment.
Strong presentation skills and the ability to coordinate and work well with a diverse array of customer stakeholders and IT support contractors.
Effective and excellent verbal, written, and interpersonal communication skills Exceptional customer service, problem solving skills and problem management techniques for issue resolution.
Project management skills and experience.
Ability to recognize and react to situations with a sense of urgency and problem ownership with a focus on customer service.
Ability to work independently in a team environment with minimal supervision, take initiative, set priorities, follow through and see projects through to completion.
BA or BS in Information Systems from an accredited University and/or three to five years’ experience in assigned or related field required..
5+ years of experience implementing and supporting on-prem and SaaS systems
3+ years of experience designing, implementing, and administering MS365 tenants and associated services (Exchange Online, AD sync, MFA, Teams, SharePoint Online, One Drive, etc.).
Prior IT support experience in a law firm or other professional services environment preferred.