Downs Rachlin Martin is seeking a Systems Analyst to join our Information Technology team. This role will work with both internal and external IT. Job Responsibilities include but are not limited to: Provide technical assistance and second level support for 120 end users on enterprise applications. Provides exceptional customer service and support to the Firm and the Firm’s clients. Utilize trouble-shooting skills to resolve issues with software, hardware, printers, network connectivity, remote access, and other peripherals. Research, test and implement hardware and software upgrades and patches. Contribute to and maintain IT Knowledge Base. Install and configure software applications as required. Liaison with hardware an
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American Immigration Lawyers Association
1331 G Street NW, Suite 300
Washington, DC 20005