https://careers.aila.org Latest AILA Career Center Jobs Tue, 22 Jun 2021 01:24:02 Z https://careers.aila.org/jobs/rss/15001952/it-support-specialist https://careers.aila.org/jobs/rss/15001952/it-support-specialist Chicago, Illinois, Masuda Funai is seeking an IT Support Specialist to provide professional and timely customer service/technical support to all Masuda Funai’s end users, including implementing, maintaining and troubleshooting computer hardware and software applications and providing end user education. The position works with the Director of IT to support the firm’s technology infrastructure. Responsibilities Respond to hardware, software, telephony, or other IT-related requests from employees in a professional and timely manner; enter and update Help Desk tickets Investigate technical issues and hardware failures and determine resolution, or escalate, as appropriate Order, deploy and install IT equipment, including laptops, desktops, phones, servers, etc., in alignment with firm standards Conduct onboarding and offboarding of employees following the processes established for each department Maintain a current and accurate inventory of IT equipment (i.e., servers, workstations, contracts, vendors, printers, IP’s, incident log, software) Maintain/update documentation for IT tasks/functions, such as vendor contact list, daily procedures, software upgrades, and installation documentation Additional duties for this position may include the following: Under the guidance of the Director of IT, support/maintain the server operating system including patching, firmware and repair Assist with network troubleshooting Work with the Director of IT to develop project plans for server replacements, new application implementations and hardware/software upgrades Work with the Director of IT to develop training programs and manuals for firm applications; propose training needs based on analysis of help desk tickets Assist with setup of A/V equipment in meeting rooms or other locations, as needed Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the above essential functions. About Us Masuda Funai provides legal services to international companies with critical business needs in the United States. We advise multi-national companies in the establishment and growth of their operations and facilities in the U.S., frequently serving as their U.S. general legal counsel. Our international experience, cultural insight and the multilingual capability of our attorneys and staff make us uniquely qualified to represent companies of all sizes in all phases of the business life cycle. Our experience ranges from complex M&A and financing transactions, to tax analysis and real estate deals, to joint ventures and other development arrangements, to general day-to-day operations counsel. In everything we do, we focus on providing timely and highly customized services that fit our clients’ needs. Masuda Funai is an equal opportunity employer committed to promoting a diverse workplace. Required Qualifications Associate’s degree in Computer Science or related field, or equivalent experience Minimum of 3 years of Help Desk/technical support experience Professional services firm experience, preferably with a law firm Windows 10 and Windows servers (2016 and Datacenter 2019) Windows AD network GPO - Group Policy Basic knowledge of IT infrastructure (servers, switches, routers, AP’s, network) Superior customer service skills Preferred Qualifications Understanding of and/or desire to learn the following: SCCM (task sequence and packages rollout), Azure tenant, VM’s, VPN’s, VMWare, SAN – Intelliflash, Palo Alto Firewalls, CISCO routers / switches / AP’s, ARUBA Wi-Fi, Exchange Online, and SharePoint Online Fri, 18 Jun 2021 15:12:42 -0400 https://careers.aila.org/jobs/rss/14756975/application-systems-engineer https://careers.aila.org/jobs/rss/14756975/application-systems-engineer Chicago, Illinois, Configure, support, and administer on premise and cloud based enterprise systems. Manage and support MS365 tenant and associated services. Administer Active Directory accounts, group policies, and role based system access. Primary IT lead for system management and security lifecycle including: collecting vulnerability details from vendors, ensure required updates/patches are applied on a regular schedule, and generate status, issue, and risk reports. Responsible for root cause analysis and system resolution. Support hybrid Exchange and Mimecast message services. Conduct systems analysis, requirements, and procedures for improving current and new technologies to include discussions with users to determine functional specifications. Primary technical contact for all IT managed services that help support the firm’s computer, SQL, and back-end infrastructure. Work with IT Director to develop and support technical standard operating procedures (SOP) and security policies that direct employee actions related to information technology. Develop, manage and maintain technical documentation and change control procedures for proper system security and operations. Experience with automation and scripting languages/techniques such as PowerShell, Windows Command Script, VB Script, etc. Thorough working knowledge of LAN/WAN network stack, security protocols, Azure/AWS services, MS SQL, and other technologies to support both on premise, cloud, and remote end-user environments. Ability to stay organized and work on multiple tasks simultaneously in a fast-paced environment. Strong presentation skills and the ability to coordinate and work well with a diverse array of customer stakeholders and IT support contractors. Effective and excellent verbal, written, and interpersonal communication skills Exceptional customer service, problem solving skills and problem management techniques for issue resolution. Project management skills and experience. Ability to recognize and react to situations with a sense of urgency and problem ownership with a focus on customer service. Ability to work independently in a team environment with minimal supervision, take initiative, set priorities, follow through and see projects through to completion. BA or BS in Information Systems from an accredited University and/or three to five years’ experience in assigned or related field required.. 5+ years of experience implementing and supporting on-prem and SaaS systems 3+ years of experience designing, implementing, and administering MS365 tenants and associated services (Exchange Online, AD sync, MFA, Teams, SharePoint Online, One Drive, etc.). Prior IT support experience in a law firm or other professional services environment preferred. Fri, 30 Apr 2021 13:39:33 -0400 https://careers.aila.org/jobs/rss/14736222/knowledge-management-analyst https://careers.aila.org/jobs/rss/14736222/knowledge-management-analyst Chicago, Illinois, Goldberg Kohn's Commercial Finance and Bankruptcy & Creditors' Rights practice groups are seeking a Knowledge Management Analyst to provide proactive leadership and serve as a trusted and reliable source of legal, technical, market and practical expertise. The Knowledge Management Analyst will be responsible for driving the implementation of Goldberg Kohn's knowledge strategy, including legal knowledge management, legal process improvement, substantive and KM technology training, and implementation of KM related technologies. Substantive knowledge of commercial finance, bankruptcy and creditors’ rights transactions and terminology will be essential for this role. Goldberg Kohn has one of the country's most highly respected Commercial Finance and Bankruptcy & Creditors' Rights practices. The firm represents a significant and diverse group of banks, commercial finance companies, providers of mezzanine loans and other institutional lenders in structuring, documenting and managing commercial finance transactions. We prefer a law degree or MBA with 5+ years of experience in the areas of finance and creditors rights. Experience in content management and portal technologies, information architecture, law firm accounting systems, knowledge management, defining taxonomies, metadata tagging and search tools and interfaces is preferred.  We offer a competitive salary and benefits package, a collegial and professional environment, intellectually challenging work, and the opportunity to work with wonderful people. Additional preferred qualifications include PMP certification and experience with KM applications and resources such as Practical Law, Kira, Decisiv and Covenant Review. Only resumes of interest will be contacted. Goldberg Kohn is an Equal Opportunity Employer Mon, 26 Apr 2021 20:00:07 -0400