https://careers.aila.org Latest AILA Career Center Jobs Tue, 29 Jun 2021 01:08:48 Z https://careers.aila.org/jobs/rss/15001952/it-support-specialist https://careers.aila.org/jobs/rss/15001952/it-support-specialist Chicago, Illinois, Masuda Funai is seeking an IT Support Specialist to provide professional and timely customer service/technical support to all Masuda Funai’s end users, including implementing, maintaining and troubleshooting computer hardware and software applications and providing end user education. The position works with the Director of IT to support the firm’s technology infrastructure. Responsibilities Respond to hardware, software, telephony, or other IT-related requests from employees in a professional and timely manner; enter and update Help Desk tickets Investigate technical issues and hardware failures and determine resolution, or escalate, as appropriate Order, deploy and install IT equipment, including laptops, desktops, phones, servers, etc., in alignment with firm standards Conduct onboarding and offboarding of employees following the processes established for each department Maintain a current and accurate inventory of IT equipment (i.e., servers, workstations, contracts, vendors, printers, IP’s, incident log, software) Maintain/update documentation for IT tasks/functions, such as vendor contact list, daily procedures, software upgrades, and installation documentation Additional duties for this position may include the following: Under the guidance of the Director of IT, support/maintain the server operating system including patching, firmware and repair Assist with network troubleshooting Work with the Director of IT to develop project plans for server replacements, new application implementations and hardware/software upgrades Work with the Director of IT to develop training programs and manuals for firm applications; propose training needs based on analysis of help desk tickets Assist with setup of A/V equipment in meeting rooms or other locations, as needed Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the above essential functions. About Us Masuda Funai provides legal services to international companies with critical business needs in the United States. We advise multi-national companies in the establishment and growth of their operations and facilities in the U.S., frequently serving as their U.S. general legal counsel. Our international experience, cultural insight and the multilingual capability of our attorneys and staff make us uniquely qualified to represent companies of all sizes in all phases of the business life cycle. Our experience ranges from complex M&A and financing transactions, to tax analysis and real estate deals, to joint ventures and other development arrangements, to general day-to-day operations counsel. In everything we do, we focus on providing timely and highly customized services that fit our clients’ needs. Masuda Funai is an equal opportunity employer committed to promoting a diverse workplace. Required Qualifications Associate’s degree in Computer Science or related field, or equivalent experience Minimum of 3 years of Help Desk/technical support experience Professional services firm experience, preferably with a law firm Windows 10 and Windows servers (2016 and Datacenter 2019) Windows AD network GPO - Group Policy Basic knowledge of IT infrastructure (servers, switches, routers, AP’s, network) Superior customer service skills Preferred Qualifications Understanding of and/or desire to learn the following: SCCM (task sequence and packages rollout), Azure tenant, VM’s, VPN’s, VMWare, SAN – Intelliflash, Palo Alto Firewalls, CISCO routers / switches / AP’s, ARUBA Wi-Fi, Exchange Online, and SharePoint Online Fri, 18 Jun 2021 15:12:42 -0400